FAQ Building a party

Is delivery included?

No, delivery is not included in the price. The delivery is calculated based on the place where the event will take place.

How do I know if the service will arrive on time?

We keep in touch with you at all times. At the time of booking, we ask you for the hour of your event and then we give you an estimated delivery time and date. On the day of the event a text message will be sent to you saying that we are on the way. You can also communicate with us at any time.

What do I do if I have a concern on the day of my event?

You can call us anytime to our phone number 305-2341727 and we will gladly answer all you concern or questions.

What do you do for late-night pickups?

We can arrange for an after-hours pick up for an additional fee. Please contact us for a quote.

Is set-up included for my rentals?

Setup is only included for tents, bounce houses, backdrops, balloon structures, and balloon garlands when placed on our rentals only. If you have not paid for setup, all other items will be dropped off and must be picked up in the same condition as it was dropped off and ready for immediate pickup. If rentals have not been broken down, a breakdown fee will be applied to your invoice.

Can I have your team set up our rentals?

Yes, please let us know if you would like the setup to be included so that we can properly invoice you. Please be sure space is ready for setup once our team arrives.

Is the bounce house clean and disinfected?

All our products and rentals, from chairs to bounce house are properly and thoroughly cleaned and disinfected.

Do I need to clean any items myself?

We wash all dishes, glassware, and linens upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned ?dishwasher ready?. We ask that you do not wash any linen.

What happens if I stain the linens?

Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has a burn and/or staple holes, mildew, permanent stains, and any missing linens. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.

How do I get started?

You can begin by browsing any of our party categories to find and select the items to make your next party memorable. You can add, delete, or mix and match items until your party is just right. Once you've selected the items for your party, reserve them online orr give us a call!

When will I know my event is confirmed?

Your event is confirmed once we get the deposit and will we let you know by email or text message.

Do I need to have an account to start using Chikyjump?

An account is not necessary to begin planning your party. However, you will be prompted to create an account so our expert party planners can make sure you get everything you want.

Is ordering through Chikyjump secure?

We use physical, procedural and technological security measures, to help protect your personal information from unauthorized access or disclosure. This is important to us and we know it's important to you. While absolute security does not exist online today, we enhance the security of your account by never storing credit cards on our system, and instead have that information encrypted and tokenized by our payment processor Stripe, who does this for us, and some of the biggest exchanges in the world. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Can I build my event over the phone?

Of course! You can call us 305-2341727. We'd love to hear from you and help you explore the options for planning your perfect event.

Do we need a deposit?

Yes, we charge 50% non-refundable payment and we accept cash, Cashapp, Venmo, Zelle, check or credit card (3.5% processing applies). Please contact us prior to making any payments to verify your items are still available.

When is the final payment due for my rentals?

The day of the delivery, the remaining 50% is due and can be paid with cash, Cashapp, Venmo, Zelle or credit card (3.5% processing applies).

Can I cancel my event?

In the event of a cancellation, deposits will be applicable for future bookings, but will not be returned under any circumstances, this includes but is not limited to, cancellations due to hurricanes, inclement weather, sickness, etc.

What if I did not use some of the items?

Items will have to be paid in full even if it not used during your event.

Can backdrops be moved after they are setup?

No, once backdrops are installed, they can't be moved under any circumstances. It is at your own risk if you move them and must cover the expenses in case any equipment is damaged.

Can balloons be used for an outdoor event?

Yes, they can. Preferably under a shaded area. Client understands that balloons are meant for indoor venues and accept full responsibility for any damages incurred by natural elements (rain, wind, heat, etc)

Any consideration due to COVID-19?

Yes, due to COVID-19 the cleaning and disinfection process of all our products is carried out twice to guarantee that it is safe for everyone. The delivery and picking up of the products is carried out with the measures foreseen by the government, such as carrying out the social distancing, and using og gloves and mask by our staff